EUROPE SUMMIT 2018
The Old Truman Brewery, London
13th - 14th March 2018





Industry Insights

Inspiration and insights from thought-leaders from your industry sector

Future Commerce

The latest case studies, strategies and trends in marketing, digital, innovation and e-commerce

Tech & Innovation

Practical solutions and technologies that will change the way you do business

09.20
09:20 - 09:40 - All

Keynotes - Industry Insights Stage
Why Toys R Us went bankrupt, why J Crew underestimated the role of technology in retail and who and what's next in the ever changing world of retail.

PANEL

Hear from the retail analysts & media on their views and opinions on recent retail news and future predictions around our corner.
Bloomberg LP, Christodoulos Chaviaras , Retail Analyst


09.40
09:40 - 10:00 - All

Keynotes - Industry Insights Stage
Reinvent the brand, reinvigorate relevancy with shoppers or just go home.

PANEL

Reckitt Benckiser Group, Amitabh Apte , CTO & & Global Enterprise Architecture
House of Fraser, Julian Burnett, CIO & Executive Director - Supply Chain
Moderated By:
Forbes, Paul Mikhailoff, Director EMEA


10.00
10:00 - 11:00 - All

Networking
Coffee Break & Exhibition Visit



11.00
11:00 - 11:40 - Industry Insights

Automotive Retail
Back to the future. The seamless Automotive Customer Experience.

PANEL

This session will explore the evolution of the customer experience, good and bad practice and how brands leverage technology and data to better serve or reach their customers.
McLaren, Rob Bloom, Group Digital Director

 
11:00 - 11:40 - Future Commerce

Future Retail
What’s in store in the crystal ball. Driving a new retail era

PANEL

From peer-to-peer retail to co-creation and new supply chain formats to experiential in-store activations, which trends will shape the next few years in retail? Will No-Checkout Stores Like Amazon Go Be Commonplace By 2020?
John Lewis Partnership, Andrew Murphy, Executive Director - Group Productivity & Change
MADE.COM, Susanne Given, Chairman, OUTFITTERY, Al Tayer Group, Eurostar &
Harrods , Michael Ward , Managing Director
Moderated By:
Forbes, Paul Mikhailoff, Director EMEA

 
11:00 - 11:20 - Tech & Innovation

Marketing & Retail Tech
Artificial Intelligence and Voice

FIRESIDE CHAT

The latest solutions in Artificial Intelligence & Voice.
Vodafone Group, Nick Wilsdon , SEO Lead - Global Channel Optimisation
Nando's, Samuel Adjei , Head of Core Services

11.20
11:20 - 11:40 - Tech & Innovation

Marketing & Retail Tech
Virtual & Augmented Reality

The latest solutions in Virtual & Augmented Reality, Artificial Intelligence, Voice, Online Marketplaces, Peer-to-Peer Business Models, Payments, Mobile, Blockchain
RESERVED, Session , TBA

 

11.40
11:40 - 12:00 - Industry Insights

Automotive Retail
Industry Spotlight

PRESENTATION

This session will explore evolving trends in the auto industry from new customer experiences, new retail formats, new technologies and data.
Bentley Motors, Hamid Qureshi, Digital & Connected Car Director

 
11:40 - 12:00 - Future Commerce

Future Retail
How Retailers are using Mobile Apps. The good, the bad and the opportunity.

PRESENTATION

There’s no doubt that mobile shoppers are increasingly important to retailers, especially as there seems to be no end to the growth. This session will deep dive into apps that function as online stores, enhance the in-store experience, embrace content and the most important mobile experiences that customers really don't want to have.

 
11:40 - 12:00 - Tech & Innovation

Marketing & Retail Tech
Online Marketplaces and Peer-to-Peer Business Models

The latest solutions in Virtual & Augmented Reality, Artificial Intelligence, Voice, Online Marketplaces, Peer-to-Peer Business Models, Payments, Mobile, Blockchain
RESERVED, Session , TBA

 

12.00
12:00 - 12:20 - Industry Insights

Automotive Retail
Alternative formats and new business models

PRESENTATION

Renault-Nissan , Francisco Carranza Sierra, Managing Director - Energy Services

 
12:00 - 12:20 - Future Commerce

Future Retail
Bricks and mortars get smart. In store technology and what Omni-channel should really look like.

FIRESIDE CHAT

In an era of Amazon testing drone delivery systems, ‘smart’ warehouses and the development of self-driving transport trucks, a great deal of emerging retail technology to date has been focused on improving its supply chain. But when it comes to actual bricks-and-mortar stores, retail businesses are still trying to determine whether customers will embrace digital and mobile applications meant to make shopping easier. 'Smart' mirrors, endless shelves and robots are just a few of these developments making their way into the store.
Arvind , Alok Dubey, CEO - Lifestyle Brands

 
12:00 - 12:20 - Tech & Innovation

Marketing & Retail Tech
Payments

The latest solutions in Virtual & Augmented Reality, Artificial Intelligence, Voice, Online Marketplaces, Peer-to-Peer Business Models, Payments, Mobile, Blockchain
RESERVED, Session , TBA

 

12.20
12:20 - 12:40 - Industry Insights

Automotive Retail
Evolving role of Bricks and Mortar in the auto industry

PRESENTATION

RESERVED, Session , TBA

 
12:20 - 12:40 - Future Commerce

Future Retail
The Future of Artificial Intelligence in Retail

PRESENTATION

How AI is transforming the industry, how AI is and will be used in the retail store, how consumers are being better understand than ever before and what's next for AI online and offline in the world of retail.
Google, Patrick Collister , Creative Lead

 
12:20 - 12:40 - Tech & Innovation

Marketing & Retail Tech
Mobile

The latest solutions in Virtual & Augmented Reality, Artificial Intelligence, Voice, Online Marketplaces, Peer-to-Peer Business Models, Payments, Mobile, Blockchain
RESERVED, Session , TBA

 

12.40
12:40 - 13:00 - Industry Insights

Automotive Retail
The future of mobility - hold onto your hats! Less about the cars we drive, more about how we experience them.

PRESENTATION

The Lynk & Co car is developed in a significantly different way, reducing time to market by 60%. The real disruption is how they are going to market, the experience of owning a car, taking out cost and giving it back to the customer in price but also in equipment and services. Link & Co will own the touch points and put them where customers are. Sales will be online (in store or at home), delivery will be to the home and no service visits will be needed. Customers can buy or subscribe and all cars will have a built in share function so owners can lend or rent out their cars or individuals can run collaborative fleets increasing utilisation maintaining availability and reducing cost. If this was not enough already, also hear how they will implement an open innovation platform and service store for app / service development by third parties enabling (they expect) the same increase in innovation of apps and services as Apple enjoyed when they did the same with the IPhone (about a year after launch). Apple did not invent Uber.
Lynk & Co, David Green, CDO

 
12:40 - 13:00 - Future Commerce

Future Retail
PE/VC Insights: Europe's Top Retailers and Brands

FIRESIDE CHAT

This session will take a look at the insights gained from the private equity and venture capital industries on the retail industry and the brands and business models that are shaping the future of retail.
JamJar Investments, Katie Marrache, General Partner

 
12:40 - 13:00 - Tech & Innovation

Marketing & Retail Tech
Blockchain

The latest solutions in Virtual & Augmented Reality, Artificial Intelligence, Voice, Online Marketplaces, Peer-to-Peer Business Models, Payments, Mobile, Blockchain
RESERVED, Session , TBA

 

13.00
13:00 - 14:00 - All

Networking
Lunch & Networking Break



14.00
14:00 - 14:40 - Industry Insights

Fashion & Beauty
It's not about you, it's all about me! Personalisation in ecommerce and the in-store experience.

PANEL

Brands and retailers today are being tasked with knowing their customer better than ever before and delivering an experience tailored to them. Whilst the customer wants to see real-time 1:1 responses and reactions to their behaviors, marketers are still dealing with complex processes, legacy systems and offline data, which is delaying their access to the intelligence they need to create the next best action with a customer. Personalisation is a word that is increasingly being used in retail and marketing strategy but what does it mean for brands and retailers?
VF Corporation, Federico Manno, Digital Commerce Director EMEA
Astley Clarke, Victoria Bell, Head of Ecommerce
Moderated By:
Time Inc., Mark Stephens, Head of Content Marketing

 
14:00 - 14:40 - Future Commerce

E-Commerce
The never-ending story. The new solutions keep coming.

PANEL

There are an unimagineable amount of technologies and solutions in the ecommerce landscape and an ever increasing amount of ways to engage and sell to today's customers. This session will explore how ecommerce leaders are making buy-in decisions, what technology companies need to have in terms of implementation ease, case studies and track record and what the ecommerce industry is excited about experimenting with next.
Virgin Media, Steve Wind-Mozley , Director of Digital
Schuh, Sean McKee , Director of Ecommerce and Customer Expereince
Philips, Adam Palczewski, Global Senior Manager - eCommerce Media

 
14:00 - 14:20 - Tech & Innovation

Startup Innovation Lab
The BIG Pitch. Meet the company who took on the Dragons, and won (all FIVE!!).

PRESENTATION

Pouch, the chatbot, was a first into AI discounting. Using ‘decision tree logic’ to become a personal deals server to every person that downloads. The bot will understand the deals people are most drawn to on an individual and personalised level. In a impressive 18 months in operation, it already works with more than 3,000 online retailers, including John Lewis, Topman and Ocado.
Pouch, Ben Corrigan, Co-founder & CRO

 

14.20
14:40 - 15:00 - Industry Insights

Fashion & Beauty
Direct-to-Consumer: Meet the brand and strategy building their own customer relationship

PRESENTATION

With rising customer expectations, the ease of entry via digital and social channels, the focus on single product categories and supply chain innovation, direct-to-consumer strategies and brands are reducing traditional inefficiences and driving more consumer relevance.
Mud Jeans , Bert van Son, CEO & Founder

 
14:40 - 15:20 - Future Commerce

E-Commerce
How do you compete with a brand like Amazon?

PANEL

In a world dominated by the giants of e-commerce such as Amazon leading on pricing and fulfillment, how can other online retailers possible compete? This session will look at the platforms, solutions and strategies for retailers looking to launch online or expand internationally.
RESERVED, Session , TBA

 
14:30 - 15:00 - Tech & Innovation

Startup Innovation Lab
Start-up Innovation Lab

PANEL

Meet the start-ups who are changing the way you engage and sell to our customers. See live demos and pitches from a whole host of newbies in the space - including VR, AR, AI and chat bots!
Velocity Black, Zia Yusuf, Founder & CEO
SHERPR, Andy Watson , Founder & CEO
Supplycompass, Gus Bartholomew , Co-Founder & CO-CEO

 

15.00
15:00 - 15:40 - Industry Insights

Fashion & Beauty
How fashion & beauty retail is getting forced to be more creative and experiential.

PANEL

To stay relevant and compete with giants like Amazon, companies both small and big, online and offline, are reshaping. Creating unique customer experiences can keep people in store longer and gain vast social media coverage. What are todays key components in building a global retail brand? How unique does experiential retail need to become? What type of creative marketing or technology is influencing a customer base to shop more?
KF Beauty, Michael Malinsky, CEO & Co-Founder
Threads Styling, Sophie Hill , Founder & CEO
Moderated By:
Time Inc., Mark Stephens, Head of Content Marketing

 
15:00 - 15:40 - Future Commerce

E-Commerce
Growing, Acquiring & Retaining your Customers in a new way

Today ecommerce companies are taking a variety of new approaches to attract and retain customers: Rentals, subscriptions and recommerce are just a few of the business models that have resonated with shoppers and translated into substantial sales. Hear leading startups discuss how they've redefined ecommerce to build and grow their businesses.
RESERVED, Session , TBA

 
15:00 - 15:20 - Tech & Innovation

Startup Innovation Lab
Start-up Innovation Lab

Meet the start-ups who are changing the way you engage and sell to our customers. See live demos and pitches from a whole host of newbies in the space - including VR, AR, AI and chat bots!

15.20
15:20 - 15:40 - Tech & Innovation

Startup Innovation Lab
Start-up Innovation Lab

Meet the start-ups who are changing the way you engage and sell to our customers. See live demos and pitches from a whole host of newbies in the space - including VR, AR, AI and chat bots!
RESERVED, Session , TBA

 

15.40
15:40 - 16:00 - Industry Insights

Fashion & Beauty
In Conversation with…

FIRESIDE CHAT

Meet the brands moving from Digital to Physical, building brand authenticity in new ways & on new channels and who are changing the way they design product, apparel and footwear to meet today's customer wants and needs.

 
15:40 - 16:00 - Future Commerce

E-Commerce
How Google Home and Amazon Alexa could change retail

Faster internet, more devices, voice controlled, everything connected! Consumers are becoming more last and need information at the touch of a button (or a voice command)
RESERVED, Session , TBA

 
15:40 - 16:00 - Tech & Innovation

Startup Innovation Lab
Start-up Innovation Lab

Meet the start-ups who are changing the way you engage and sell to our customers. See live demos and pitches from a whole host of newbies in the space - including VR, AR, AI and chat bots!
RESERVED, Session , TBA

 

16.00
16:00 - 16:20 - Industry Insights

Fashion & Beauty
Europe's customer consumption trends transforming the fashion & beauty industry

FIRESIDE CHAT

What are the changing consumption patterns of today's fashion & beauty consumer? How can and are retailers and brands implementing change to cater for these customers?
Harrys of London, Nicolas Vendramin, Chief Merchant
Trouva, Lucy Ward, Creative Brand Director
TM Lewin, Ian Shaw , Global Retail Director

 
16:00 - 16:20 - Future Commerce

E-Commerce
Frictionless payments enhance the shopping experience, and your revenue too!

PRESENTATION

Today’s shoppers have more ways than one to buy your products and services, as well as discover and interact with your brand. Which makes unified commerce especially important for retailers and ecommerce businesses. Learn how it helps create a seamless experience for your shoppers, and why you need to think payments first to take your business further, as we take inspiration from brands and retailers around the world.
RESERVED, Session , TBA

 
16:00 - 16:20 - Tech & Innovation

Innovation in Business
Innovation in Business

PRESENTATION

RESERVED, Session , TBA

 

16.20
16:20 - 17:00 - All

Keynotes - Industry Insights Stage
The Evolution of Online Marketplaces

PANEL

Online marketplaces are delivering more sales for brands than ever before and driving new learnings for the retail industry.
Depop, Maria Raga, CEO
Feelunique.com, Joel Palix , CEO


17.00
17:00 - 20:00 - All

Networking
M20/20 Closing Party



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